Frequently Asked Questions
Everything you need to know about your EVOC sports gear and orders.
What is the standard shipping time for EVOC products?
Orders are typically processed within 24 hours. Domestic shipments usually arrive within 2-4 business days, while international shipping can take 7-10 business days depending on the destination.
How do I find the right size for a protector backpack?
To ensure maximum protection, you should measure your torso length. We provide a detailed size guide on each product page to help you choose between S, M/L, or XL frames.
What is your return policy for unused gear?
We offer a 30-day return policy. Items must be in their original packaging, unused, and with all tags attached to qualify for a full refund.
Are EVOC backpacks waterproof?
Most of our backpacks are highly water-resistant. For heavy rain, many models include an integrated rain cover. Specific waterproof series like our dry bags are fully submersible.
Do you offer a warranty on your bike travel bags?
Yes, we offer a 24-month warranty against manufacturing defects. This covers zippers, stitching, and structural components under normal usage conditions.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Klarna for flexible financing options.